Privacy Policy

OpenSeatz ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our event ticket booking app and related services ("Services"). By using our Services, you agree to the practices described herein

Information We Collect

We collect the following types of personal information to provide and improve our Services:

• Personal Identifiers: Name, email address, phone number, postal address
• Account Information: Username, password (stored securely in encrypted/hashed form), account preferences, and settings
• Payment Data: Payment method details, billing information, and transaction records. Payment information is processed securely by Stripe and is not stored on our servers
• Location Data: Precise or approximate location data, collected only with your explicit consent, to provide location-based event recommendations and display venue locations on maps. Location data is accessed only while the app is in use and is not collected in the background
• Sensitive Personal Information: Payment credentials and biometric authentication data (such as Face ID, Touch ID, or fingerprint), collected only with your explicit consent and used solely for secure login and essential services. Biometric data is stored securely on your device and is never transmitted to or stored on our servers
• Usage Data: Device type (iOS/Android), operating system version, app version, IP address, app usage logs, crash reports, and diagnostics
• Media and File Access: With your permission, we may access photos selected by you to upload profile pictures or event-related content. We do not scan, access, or upload media unless you explicitly choose to share it via the app
• Cookies and Tracking Technologies: Used for app functionality, performance analysis, analytics, and security purposes
• Device Identifiers: Firebase Cloud Messaging (FCM) tokens, Firebase Installation IDs, and app-specific device identifiers used for push notifications, analytics, device registration, and troubleshooting
• Third-Party SDK Data: Information collected by third-party SDKs integrated into our app (such as Firebase, Google Maps, Google Sign-In, and Stripe) for functionality, analytics, authentication, payments, and map services, in accordance with their respective privacy policies

How We Use Your Information

Your information is used to:

• Provide and maintain our Services
• Process ticket purchases, payments, and refunds
• Send push notifications about events, bookings, and account updates
• Communicate event updates, notifications, and customer support
• Personalize your experience, including location-based event suggestions
• Analyze usage data to improve app performance, reliability, and security
• Comply with legal obligations and protect our rights

Information Sharing and Disclosure

We do not sell personal information for monetary consideration.

We may share your data with:

• Service Providers: Payment processors, hosting providers, analytics and crash-reporting services, and customer support tools
• Event Organizers and Admins: To facilitate event management, ticket validation, and venue entry
• Legal Authorities: When required by law or to protect rights, property, or safety
• Business Partners: Only with your explicit consent

Your Privacy Rights

Right to Know About Data Collection and Sharing

You have the right to request information about the personal data we collect, how it is used, and with whom it is shared. To exercise this right, contact us at support@openseatz.com.

Opt-Out of Sale, Sharing, Targeted Advertising, and Profiling

We respect your privacy choices. Depending on your jurisdiction (including Virginia, California, and other applicable regions), you may have the right to opt out of certain data processing activities.

OpenSeatz does not sell personal data, does not engage in targeted advertising, and does not use profiling that produces legal or similarly significant effects.

You may exercise your opt-out rights as follows:

1. Opt-Out of Sale or Sharing of Personal Data

• OpenSeatz does not sell or share personal data for monetary or cross-context behavioral advertising purposes.
• If this practice changes in the future, users may opt out via in-app Privacy Settings or by contacting support@openseatz.com with the subject line “Do Not Sell or Share My Personal Data”

2. Opt-Out of Targeted Advertising

• OpenSeatz does not engage in targeted advertising.
• If targeted advertising is introduced, you may opt out via device settings, in-app privacy controls, or by contacting support@openseatz.com with the subject line “Opt-Out of Targeted Advertising”

3. Opt-Out of Profiling with Legal or Similarly Significant Effects

• OpenSeatz does not use profiling for legal or significant decisions.
• If such profiling is introduced, you may opt out by contacting support@openseatz.com with the subject line “Opt-Out of Profiling”

4. How We Process Opt-Out Requests

• Requests are verified to protect user privacy
• Requests are processed within 45 days

California Residents (CCPA)

If you are a California resident, you have the right to:

• Access the personal data we have collected about you
• Request deletion of your personal data (subject to legal exceptions)
• Opt out of the sale of your personal data (we do not sell personal data)
• Not be discriminated against for exercising these rights

To exercise your CCPA rights, please contact us at support@openseatz.com.

Virginia Residents (VCDPA)

If you are a resident of Virginia, you have the right to:

• Access, correct, or delete your personal data
• Opt out of targeted advertising and profiling
• Request that we limit the processing of your data for legally significant decisions

To exercise your VCDPA rights, please contact us at support@openseatz.com.

Account Deletion

You have the right to delete your OpenSeatz account and all associated personal data. To do so, please use one of the following methods:

Requests will be processed promptly, and we will securely delete your data unless retention is required by law.

General Users

You may manage your data, unsubscribe from communications, and control app permissions through your app or device settings.

Location Data

We collect precise location data only with your explicit consent to recommend nearby events and display venues on maps. You can disable location access at any time through your device settings.

App Permissions

Our app may request the following permissions to provide specific features:

• Location (when in use only)
• Camera (iOS) for profile photo capture
• Photo Library for profile and event-related uploads
• Storage (app-specific only; no broad file access)
• Notifications for event updates and ticket confirmations
• Biometric authentication for secure login (optional)

All permissions can be revoked at any time via your device settings.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with legal obligations.

Data Security

We implement industry-standard security measures, including encryption, secure servers, and access controls, to protect your data from unauthorized access, disclosure, or loss.

Third-Party SDKs and Permissions

Our app uses third-party SDKs such as Firebase, Google Maps, Google Sign-In, and Stripe to provide core functionality. These services may collect device identifiers, usage data, or payment information in accordance with their respective privacy policies. Any changes to SDKs or permissions will be disclosed in app updates and reflected here.

Children’s Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal data from children under 13 without verified parental consent.

Users aged 13–17 may use the Services only with parental or guardian consent.

Adult-focused events may be restricted to 18+ participants. Event organizers may set additional age limits for specific events, and parental consent may be required to register or purchase tickets for participants under 18.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted here with a revised effective date. Continued use of the Services indicates acceptance of the updated policy.

Contact Information

If you have any questions or wish to exercise your privacy rights, please contact us: